Wedding/Event Terms & Conditions

This policy covers event florals (for delivery or collection) purchased from Bloom & Brush. We ask that you take a moment to read through the details below.

Bookings & Deposits

• A non-refundable deposit of 50% is required to secure your event date.
• Your booking is confirmed only upon receipt of the deposit and a signed agreement.
• Bookings made within 4 weeks of the event date, or below a total cost of $500,  require full payment at the time of booking.

Payments

• The remaining balance is due no later than 2 weeks before the event date.
• Failure to make timely payments may result in cancellation of services and forfeiture of the deposit.
  

   

  Cancellations & Postponements

  • Deposit will not be returned unless for unforeseen circumstances.
  • Cancellations within 1 weeks of the event will incur a cancellation fee of 10% (in addition to the initial deposit of 50%) of the total quoted amount.
  • Cancellations within 3 days of the event will require full payment.
  • Requests to postpone must be made in writing.
  • We will accommodate date changes subject to availability.
  • We’ll do our best to accommodate date changes, but if we're unavailable on the new date, the booking will unfortunately need to be treated as a cancellation.

   

  Changes To Orders

  • Significant changes may affect the overall cost and are subject to our approval.
  • No significant changes can be made within 48 hours of the event.

  Flower Availability & Substitutions

  • All floral arrangements are subject to seasonal availability.
  • We reserve the right to make substitutions with flowers of equal or greater value.

  Delivery & Set Up

  • Delivery and setup times will be agreed upon in advance.
  • Access to the venue must be granted at the agreed times.
  • We are not responsible for delays caused by restricted access or other vendors.

   

  Hire Items

  • All hire items remain the property of Bloom & Brush.
  • Items must be returned in their original condition within 3 weeks post-event.
  • Damaged or missing items will incur replacement fees.

   

  Client Responsibilities

  • Ensure all details provided are accurate, including event date, venue, and contact information.
  • Inform us of any venue restrictions or requirements.
  • Provide a point of contact for the day of the event.
    
    

  Photography & Promotion

  • We reserve the right to photograph our work and use these images for promotional purposes.
  • If you prefer not to have your event featured, please notify us in writing.

   

  Liability

  • We are not liable for any injury, loss, or damage arising from the use of our products or services, except where required by law.
  • Force Majeure: We are not responsible for events beyond our control that may prevent us from fulfilling our obligations.

   

   

  Agreement

  • By paying the deposit and signing this agreement, you acknowledge and accept these terms and conditions.

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