FAQ's
Where do your flowers come from?
We source our flowers from trusted local growers across Australia. This ensures freshness, supports local farmers, and reduces our environmental impact.
Do you offer same-day delivery?
Yes, same-day delivery is available for select areas. Please place your order before 12 PM AEST to be eligible.
What areas do you deliver to?
We currently deliver across most of Melbourne and selected suburbs in Victoria. You can check availability during checkout by entering your postcode.
Can I customise a bouquet or floral arrangement?
Absolutely! We offer custom arrangements based on your preferences or occasion. Simply mention your request in the notes at checkout or contact us directly.
Do you deliver on weekends or public holidays?
We deliver on Saturdays, but not on Sundays or public holidays. For special events or exceptions, feel free to contact us.
How are the flowers packaged?
All our flowers are carefully wrapped in elegant, eco-friendly packaging. Every order can include a personalised message, handwritten on a card.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and Afterpay. All payments are securely processed.
What happens if the recipient is not home during delivery?
If no one is home, we will leave the flowers in a safe, shaded place. You’ll be notified with delivery confirmation. If there’s no suitable spot, we will contact you or the recipient.
Can I cancel or change my order?
We accept changes or cancellations up to 24 hours before the scheduled delivery. Please email us at info@bloomandbrush.au with your order number.
Do you offer flowers for events and weddings?
Yes, we specialise in floral styling for events, weddings, and celebrations. Contact us to book a consultation.